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Promotions & Expansion of Operations Team – Following the success of the business, Active Cleaning are delighted to announce the promotions of two key people. Anita Smith has been promoted to Branch Manager heading up the North West region. Anita has a wealth of experience of the industry, Active Cleaning and has been a key element in the continued growth and client retention across the region since joining Active in 2016. Stacey Coffee has been promoted to Area Manager continuing her success and positive approach in her Area Supervisor role, since joining Active at the start of 2018. Congratulations to both Stacey and Anita!
Investment In New Warrington Office – Active Cleaning has continues to grow across all operating regions and particularly in the North West. We are delighted to announce the investment in a new branch office from early January 2019. All our North West management team will operate from the Warrington office which will provide a central location and good motorway connections to all our clients across the region
Quality Approach Secures Accreditation! – Active Cleaning achieved Grade 1 status in their recent ISO9001:2015 quality assessment. This demonstrates the continued improvement in our people and procedures to put quality at the heart of everything we do. Well done everyone!
Macmillan Charity Coffee Morning Raises £230.00! – The third annual Macmillan charity coffee morning was held on the 28th September at the Active offices. The office team and members of their family attended and gave generously to a cause that impacts everyone. A new winner of Best Baker was crowned (well done Sarah Gilbertson), the Sales department won the quiz and Nicola Pannell gave Sales a clean sweep as she won the highly competitive chair race around the office (a full risk assessment was completed prior to the race!). Thank you to everyone who attended, baked and supported the event.
Record Holiday Period! – The holidays taken in August by our employees hit a record high with over 257 employees taking holidays during the month, over double the usual number. This represents almost half of our workforce taking holidays at the same time which has been a challenging and unique period for our Operational Management team to support and control. Ensuring staff can take their holiday, arranging the appropriate cover and maintaining the service to clients, is evidence of the quality procedures in place and the continued commitment by all at Active and specifically our Operations Management Team, to deliver and maintain a quality service. Well done!
High Profile Clients Choose Active! – Thank you to those clients (no names but you know who you are) who have recently reviewed their contracts and chosen to retain and also appoint Active Cleaning as their provider. Your support of Active allows us to invest in the business and continually improve our service to you. Thank you!
Annual Accounts Show Stability! – The company recorded a slight improvement in their annual accounts with Turnover up 3.14% & Profit up 0.65%. It reflects the tough trading conditions and extremely tight margins currently being experienced in the cleaning industry. The Directors continue to invest in the business with ambitious geographical expansion plans already implemented in this financial year.
National Living Wage increase! From the 1st April all employees will receive at least £7.83 per hour in line with the National Living Wage requirements. Unlike some cleaning companies, Active Cleaning Ltd will pay this wage rate to all employees regardless of age, not just to those aged over 25.
Sales Team Expands – As part of the expansion plans into the new area, Richard Grant has joined Active as Sales Executive for the region. With a wealth of experience and local knowledge his positive outlook has already made him a firm favorite with the team and we wish him every success in his new role.
New Appointment to the Admin Team! To further support Active’s expansion Sarah Gilbertson joined the Administration team and has already settled in well as part of the team. Headed by Office Manger Nikki, the full administration team are now Nikki, Chloe, Amy & Sarah.
(Whisper it quietly)… Now Pension Issues Hopefully Resolved! Active’s Finance Director escalated and complained about the NOW Pensions system failings directly to the Trustees of the pension fund and to the governments Pensions Regulator. Active have been advised that NOW Pensions have updated their systems and a new ‘Gateway’ for future contributions will avoid any repercussions. All Active employees in the pension scheme should now have their correct contributions allocated to their accounts. Thank you to all employees for their patience and for the countless hours spent addressing this frustrating issue by Nikki, Chloe and Carolyn.
Expansion Plans! Active are expanding its existing territory down the M1 corridor as far as the Nottingham and Derby area. New local staff are currently being recruited and trained so we are ready to commence service from April 2018. This represents a significant investment to the company and demonstrates our long term commitment to natural organic growth in a market sector we already know and provide a professional service to.
Gender Pay Gap Reporting! New rules require all companies with over 250 employees to publish their gender pay gap before 4th April 2018 and then each year thereafter. This is not to be confused with equal pay which is existing law and observed by Active Cleaning in all roles. It is simply a snapshot taken on one day of the year of all pay for men and women throughout the company regardless of their roles. Our report is below.
Date - 05/04/2017
Mean gender pay gap -20.20
Median gender pay gap -20.20
Mean bonus gender pay gap - 0.00
Median bonus gender pay gap - 0.00
Proportion males rec bonus - 0.00
Proportion females rec bonus - 0.00
Male Quartile 1 Percentage - 26.30
Female Quartile 1 Percentage - 73.70
Male Quartile 2 Percentage - 15.00
Female Quartile 2 Percentage - 85.00
Male Quartile 3 Percentage - 15.00
Female Quartile 3 Percentage - 85.00
Male Quartile 4 Percentage - 22.70
Female Quartile 4 Percentage - 77.30
ISO Quality Management Certification! Active achieved successful accreditation to the new ISO9001:2015 quality management standard following the external CQS independent assessment. Well done everyone!
Charity Coffee Morning Raises £280.00! – The second annual Macmillan coffee morning for Cancer saw Active Cleaning raise £280.00 for the charity. It was a positive event and heartening to see so many staff and family members attending and competing in the outstanding cake competition. Thank you to everyone who attended and donated.
Continuous Improvement Grows Business! – Active Cleaning’s continuous improvement approach to the management of the business has shown positive trend results, both in clients choosing Active Cleaning and those staying with Active Cleaning. It’s great to see this Kaizen approach to consistently reviewing and improving the service is delivering benefits throughout the business.
NOW Pensions Apology! The NOW Pensions Chief Executive apologised via their monthly newsletter to all customers affected by their internal systems and procedural issues. Active Cleaning and some of our employees have been impacted, however NOW Pensions are working towards resolving the issues and we are hopeful the difficulties experienced should only be temporary.
ISO Quality Management Certification Upgrade! – Active Cleaning are certified to the current ISO 9001:2008 Quality Management System however this will no longer be valid after September 2018. To ensure we remain certified to the latest standard, the quality team headed by Nikki Linder have upgraded our procedures and we are confident Active Cleaning will secure our certification to the new ISO 9001:2015 standard on our next inspection later this year.
Operations Team Expands! – To underpin the quality service provided to clients, the operations team has been strengthened by the recent appointment of two additional Area Supervisors in Tracey Jones and Jodie Harrison. Tracey and Jodie have specific contract roles and will directly support our cleaning teams and clients across the region. Both have settled in really well and we wish them every success in their new roles.
National Living Wage Increases Again! April 1st saw the National Living Wage increase to £7.50 per hour for all employees aged 25 or over. Active Cleaning have passed on the increases to all staff regardless of their age!
Sales Success - New Arrivals & Promotions! The sales team has been strengthened by the recent appointments of Karen Gibson & Samantha Beal who have quickly settled into their roles with instant success. Nicola Pannell has been promoted to Sales Coordinator who’s positive attitude continues to be a driving force in the sales team. With new business being booked and awarded all the time, the sales team are very optimistic about the future. If anyone requires a cleaning quotation please ring the office and ask for Nicola who will happily arrange it.
Happy Birthday - 15 Years of Trading! The 21st February is 15 years since Active Cleaning was founded by Carolyn Creel and Adam Ross. It has grown consistently year on year and is now established as one of the regions top cleaning companies for Office, School and Medical Centre cleaning. Active now employs over 500 people and cleans over 250 clients premises across Yorkshire and Manchester. Congratulations!
Health & Safety Accreditation! January saw Active Cleaning reassessed against the internationally recogonised SafeContractor Health & Safety accreditation scheme, with successful accreditation being achieved for another 12 months. Accreditation to the SafeContractor scheme demonstrates the high standards of Health & Safety Active Cleaning operate to, so well done everyone.
Medical Centre’s Continue To Choose Active! – December sees Active Cleaning appointed to four more Medical Centre’s throughout the region. Actives proven documented infection control procedures have provided positive reassurance for clients when making the difficult decision to change cleaning contractors.
Operational Management Upgraded! – November saw the final element of Active’s restructured operational department completed. Active’s continuous improvement approach has assessed and delivered an upgrade to the operational team with the appointment of experienced Area Managers across the business. The management restructure has already delivered improved results along with extremely positive client and employee feedback.
500 Employees! – Active saw the number of employees increase to pass 500 in October. The continued growth in office, school and medical centre cleaning customers has seen the milestone of 500 employees reached. Well done and thank you to all employees for their continued hard work and dedication in making Active Cleaning one of the regions first choice cleaning companies.
Charity Coffee Morning Raises £180.00! – September saw Active Cleaning join in the world’s biggest coffee morning for Macmillan Cancer Support and raise £180.00 for the charity. The hotly contested ‘Best Baker’ award went to Chloe Creel and the winner of ‘Guess the Sprinkles’ went to Tracey Shaw (who knew coffee mornings could get so competitive!). Well done to Fiona Moore and the team for arranging the event and thank you to everyone who attended and donated.
ISO 9001:2008 Quality Accreditation Secure! – August saw Active Cleanings annual assessment against the ISO 9001 Quality standard. The external quality monitoring company CQS assessed our systems and procedures against the quality standards and found we complied in all areas. Well done to everyone!
School Cleaning Increases! – July sees another two schools appoint Active Cleaning as their chosen service provider, along with a comprehensive programme of cleaning scheduled for the summer shutdown.
Medical Centre Cleaning Expands! – Active Cleaning have been awarded 3 new medical centres following the successful presentation of the our Care Quality Commission (CQC) Outcome 8 compliance programme. The system is bespoke to an individual practice and ensures clients have all the relevant information, supporting documentation and service evidence for their CQC audit.
Payroll Goes Live Using Integrated Systems! May saw the first auto-completion of payroll using Ezitracker (Time & Attendance system) and Cleanlink (Management Software). The two digital systems work by linking with each other to complete the main payroll. The tenacity and determination shown by Nikki Linder the Office Manager and her office team to make sure the launch went smoothly and all staff were paid correctly was exceptional. Well done girls!
Turnover Up & Profits Down! Trading for the year 2015/2016 showed Turnover was up 13.2% and Profit was down 1.4% on the previous year.
New Operations Manager! – Simon Moore is appointed as Operations Manager from 1st March 2016. Simon has a wealth of industry experience, an excellent track record with Active Cleaning and we wish him every success in his new role.
National Living Wage For All Employees! – Active Cleaning Ltd announce the new statutory National Living Wage of £7.20 for over 25’s will be paid to all employees regardless of age, from 1st April 2016.
Safecontractor Accreditation Secure! – January saw Active Cleaning achieve re-accreditation to the Safecontractor health and safety scheme. The Safecontractor scheme is an annual external review and audit of our health and safety policies and procedures. Well done everyone.
Ezitracker Goes Live! – Active’s new Time & Attendance system started 1st December 2015. Ezitracker allows all employees to quickly log in and out of work and as it a cloud based system it ensures all employees can access the system at any time.
Actives Largest Client Takes Cleaning ‘In House’! – Only months after achieving their highest BRC audit grade ever, Dovecote Park at Stapleton have taken the decision to complete the cleaning themselves. All 36 full time employees have transferred to Dovecote Park under the TUPE regulations.
450 Employees! – Continued growth from new customers choosing Active Cleaning as their cleaning contractor, sees the number of employees in November rise to 450.
Investment In Employee Systems Continues! Active Cleaning have invested in a new Time & Attendance system this month, which is designed to be significantly faster and easier for employees to use. This continued improvement to our staff and management systems is as a direct result of employee feedback, so thank you to everyone for their opinions and comments.
Quality Accreditation For Active Cleaning! Active have successfully achieved the ISO9001:2008 Quality management system accreditation. Achieving the ISO standard demonstrates our commitment to continual improvement, customer satisfaction and traceability through management processes. Well done to everyone at Active Cleaning!
Top BRC Grade For Largest Client! Dovecote Park at Stapleton Pontefract, supplier of beef to Waitrose stores nationwide, achieved their highest grade ever in their latest BRC audit achieving an A Grade. Congratulations to the Active Cleaning Hygiene Manager Simon Moore and his team, whose commitment to daily excellence in the delivery of quality hygiene levels are essential to this accreditation.
Active Goes Digital. July sees Active invest in a system named Cleanlink. Cleanlink provides Active with a modern digital solution to managing and communicating throughout the business. In future, I-Pads and mobile data transfer will be used rather than paper systems, making us more efficient and effective. Welcome to the digital future!
Highest Number Of Quotes Ever! – June saw the sales team achieve the highest number of quotations for clients completed in the company’s history. Well done everyone!
Active Management Team Expands! The Operations team is boosted following the creation of two new roles and the subsequent appointment of Justin Mason as Key Account Manager and Stacey Birkett as Area Supervisor. Hannah Brook-Smith joins the Administration and Finance team as Administrator.
Active growth continues! Active Cleaning exceed £2.8 Million Turnover P.A in the 2014 -2015 Accounts and are on track to surpass £3 Million this year(2015-12016).
ISO 9001 Quality Accreditation Commences! Active have appointed CQS to prepare Active for assessment, audit and certification of the ISO 9001 quality standard. Accreditation is planned to be achieved by September 2015.
More 10 Years Service Awards! Two more Active Cleaning employees, Janet Hodson Operations Manager and Jeannette Gibson Area Supervisor, celebrate ten years service this month. Congratulations ladies!
400 Employees! January 2015 saw Active Cleaning employ it’s 400th employee.
Best Sales Month Ever! – December saw Active Cleaning achieve it’s highest recorded monthly sales record to date. We won several new clients including an ‘award winning’ ready meals company in Blackpool to further expand our Food Hygiene client base and were awarded the Head Office cleaning for a global financial institution based in Bradford, following a successful tender process. Well done everyone & Happy Christmas!
Active invest in local cleaning company! - November sees Active acquire Patron Cleaning Services, a well respected Leeds office cleaning company following the decision of the owner to retire. We wish Pat every happiness in her retirement and give a warm welcome to all those new employees to Active.
More CQC success! - October sees another Active medical client pass their CQC (Care Quality Commission) inspection with flying colours. Proof again, that Active’s continuous improvement approach is a positive benefit to our clients.
New Office! September sees the completion of Active House, the new Head Office building for Active Cleaning next to Junction 42 on the A1.
10 Year Employee! August sees the first Active Cleaning employee reach ten years of service with Active Cleaning Ltd. Nikki Linder the Office manager started as a cleaner and has progressed in various roles to her current position as part of the Senior Management team. Congratulations Nikki & we hope she is the first of many.
350 Active Employees! July sees the number of employees reach 350 employed at Active Cleaning Ltd across Yorkshire and Greater Manchester..
Year on year organic growth continues. Active Cleaning exceed 2.5 Million Turnover P.A in 2013 -2014 Accounts.
Investment in the Manchester office continues. This month sees the introduction of a dedicated Telemarketing team appointed to the Manchester branch, to further strengthen the cleaning services offered across the Greater Manchester region.
Active cleaning secure a multisite medical cleaning contract with a prominent dental provider. A major chain of dentists chose Active Cleaning as their approved cleaning contractor following the success of Active’s CQC plans and quality systems with other medical clients.
Wage Payment Date Change. Following the announcements in the January and March Newsletters, April sees the wage payment date for all staff move to the 12th of each month.
Pension staging date arrives. Active Cleaning commences automatic pension enrolment for all staff, via NOW pensions.
Care Quality Commission(CQC) inspectors pass Active Cleaning medical clients. Active Cleanings bespoke cleaning plan and procedures proved successful in satisfying the CQC’s Outcome 8 requirements and help our clients pass their recent CQC inspections.
Planning permission approved. Active have been given the go ahead to develop the new head office building, which keeps us on track for an August move date.
‘Now Pensions’ appointed as new pension provider. With the March 2014 auto enrolment date approaching, Active Cleaning moved to a new pension provider to benefit all employees with more flexibility and reduced costs.
Manchester expansion continues. The Manchester region continues to expand with the appointment of a new local sales executive for the Manchester and North West region.
Active Cleaning are reassessed and are delighted to retain IIP(Investor In People) accreditation, with very positive assessor feedback.
Active Cleaning are reassessed and are pleased to retain Safecontractor accreditation, the widely respected Health & Safety accreditation for industry professionals.
The new Active Cleaning Supervisor Training Programme is launched across the business, with immediate positive feedback from Site Supervisors and Area Supervisors.
Active Cleaning acquire a new Leeds based head office building. The estimated time to occupation is within 12 Months.
Active Cleaning receive thanks from client at Dovecote Park for work prior to the visit of HRH Prince Charles.
All Active Cleaning employees receive statutory notices regarding Pension enrolment.
Active Cleaning team appointed to implement new supervisor training programme.
Active Cleaning Area Supervisors receive positive feedback following introduction of new uniforms.
Active Cleaning exceed 2 Million Turnover P.A in 2012 -2013 Accounts.
Active Cleaning successfully test compliance with the new directive from Her Majesty’s Revenue & Customs (HMRC) for Real Time Information (RTI), ahead of the implementation deadline 1st April 2013.
Active Cleaning receive notification from the Pensions Regulator for a staging date of 1st February 2014, for automatic pension enrolment for all Active Cleaning Ltd eligible employees.
Active celebrates 11 years of trading. Well done everyone!
Active Cleaning create a new Business Support Department to further support our management teams service to customers.